LogicMonitor has made enhancements to its LM Envision platform. Edwin AI now delivers predictive resilience at scale, with customers reporting results such as reducing noise by more than 80 per cent and cutting incidents by up to 67 per cent.
“IT leaders are overwhelmed by alert fatigue, rising complexity, and outdated, reactive operations,” said Christina Kosmowski, CEO, LogicMonitor. “That model no longer works. With Edwin AI and our new service-level intelligence, we are giving teams the foresight to anticipate issues, prevent disruptions and keep their businesses running predictably and resiliently. In a world where downtime can cost millions an hour, proactive IT is not just smart, it is a business imperative.”
“Edwin AI is a trusted member of our team, always on and relentlessly reliable,” said Saba Maroun, Chief Customer Services Officer, Nexon Asia Pacific. “Edwin AI has taken hours off our weekly workload and empowered us to make smarter, faster decisions with confidence.”
LM Uptime and Dynamic Service Insights (GA today) extend observability beyond infrastructure by mapping technology performance directly to business services. This service-level clarity enables IT leaders to pinpoint issues early, maintain SLAs and protect customer experience across on-premises, cloud, and edge systems. It also helps IT operations teams and leaders articulate the business impact of the work they do and the technology they orchestrate.
OCI Monitoring (GA in October) will expand LogicMonitor’s multi-cloud coverage, providing unified visibility across AWS, Azure, GCP, and now OCI. With OCI support, LogicMonitor strengthens its position as the broadest hybrid observability platform, helping enterprises eliminate tool sprawl and monitor every workload in one place.
To simplify adoption, LogicMonitor is introducing a new platform pricing model built around flexible hybrid units and three packages: Essentials, Advanced, and Signature. This model provides customers with a predictable way to scale observability across devices, cloud instances, wireless, and Platform-as-a-Service (PaaS) resources without adding complexity.
“Observability is no longer optional. It is the foundation of resilient, efficient and sustainable digital infrastructure,” said Garth Fort, Chief Product Officer, LogicMonitor. “With expanded service intelligence and predictable, simplified pricing, we are helping enterprises unify visibility, accelerate resolution and scale observability without unnecessary complexity. This positions our customers to thrive in the AI era.”
The new Edwin AI, Dynamic Service Insights, and LM Uptime products are available immediately, with OCI monitoring general availability in October.
