Veeam has announced a new integration with ServiceNow, launching the Veeam App for ServiceNow to help organisations orchestrate and automate data resilience workflows directly within the ServiceNow AI Platform. The collaboration enables enterprises to centralise backup and recovery processes for critical assets, enhance compliance, and strengthen operational resilience by unifying data protection with IT service management.
The Veeam App introduces bi-directional, policy-driven backup and recovery orchestration, allowing ServiceNow users to monitor, trigger and manage Veeam Data Platform operations without switching consoles. Organisations gain real-time status synchronisation, full auditability and integrated compliance reporting, with the app now available in the ServiceNow Store.
John Jester, Veeam’s Chief Revenue Officer, said data resilience is becoming inseparable from business resilience. “Everything depends on data—especially the workflows that drive modern business operations. Data resilience means ensuring all organisational data is protected so business can continue uninterrupted, no matter the circumstances. By uniting Veeam’s secure backup and resilience features with ServiceNow ITSM automation, we enable customers to simplify operations, accelerate recovery, and stay prepared for audits in an increasingly complex regulatory environment.”
Designed for regulated industries such as healthcare, finance, pharmaceuticals and manufacturing, the app supports organisations aiming to decentralise backup management, streamline business continuity processes, and improve control through automation. Key advantages include self-service access to data protection, automated incident creation, enrichment of ServiceNow’s data with Veeam intelligence, and policy-driven auditing and reporting.
Alix Douglas, Group Vice President, Partner Solutions at ServiceNow, said the partnership builds on a shared goal to address real-world business challenges. “Veeam App for ServiceNow gives customers powerful new ways to further protect data in highly regulated sectors. This collaboration is only the beginning of empowering organisations to thrive in today’s dynamic business environment.”
Capabilities enabled by the integration include automated compliance documentation, real-time synchronisation between ServiceNow and Veeam environments, seamless role-based access for ServiceNow users, reduced manual intervention in incident response and improved traceability across backup operations.
The Veeam App for ServiceNow is available at no cost to customers of the Veeam Data Platform Advanced and Premium editions.
