Converged endpoint management company Tanium now offers automated patch management from within ServiceNow’s Now platform, increasing compliance and efficiency while mitigating risk.
The company says the integration is designed to streamline and automate the end-to-end patch management lifecycle and enable IT teams to eliminate the complexities and inefficiencies associated with traditional patching tools.
Tanium’s automated solution works with ServiceNow IT operations management and security operations workflows to patch assets in the ServiceNow configuration management database.
“Organisations struggle to meet standard SLAs for patch management for a variety of reasons, including lack of visibility, manual and complex processes, long cycle times to patch, and uncertainty on the efficacy of patching,” said Tanium’s Shawn Gallagher. “This next step in our collaboration with ServiceNow simplifies and enhances the patch management process. With Tanium Patch Management for ServiceNow IT operations, we’re enabling IT operations teams to gain comprehensive visibility, automate manual steps, and ensure that patch management is seamless and integrated with their existing IT workflows.”
This integration includes several key features and benefits including:
-
Proactive scanning and identification: Comprehensive visibility into all IT assets and identification of applicable patches;
-
Automated deployment: Automate patch deployments from change management workflows and approvals;
-
Enhanced reporting: Leverage native ServiceNow reporting and dashboard capabilities for patch history, deployments, and outstanding risks;
-
Integrated workflows: Easily embed Tanium patching into existing change processes in ServiceNow; and
-
Operational resilience: Reduce complexity, gain greater control, ensure compliance, and boost security posture.
“By combining the robust configurability and automation capabilities of Tanium with our seamless workflows, data orchestration, and an AI platform, we’re simplifying the patch management processes for IT teams across enterprises,” said ServiceNow’s Binoy Gosalia. “Our integration with Tanium will enhance experiences and reduce complexity for engineers and IT professionals as they work to quickly and seamlessly monitor today’s changing threat landscape.”
To help organisations better understand current patch applicability and business risk, Tanium Patch Management for ServiceNow IT operations management scans, identifies, and reports on patches as records linked to CIs in the ServiceNow configuration management database. It assigns business risk criteria to open patches based on CI attributes, improving compliance, risk, and resilience. Now, customers can get real-time patch information with CI history and relationships, giving unmatched visibility and control.
Additionally, the integration minimises manual work and enhances patch effectiveness by enabling IT teams to plan, schedule, approve, and deploy patches directly from change records with the no-code ServiceNow Flow Designer. This capability consolidates tools, reduces manual efforts, and enables confident auditing and reporting on patch efficiency across the organisation. Integrated with ServiceNow, it facilitates end-to-end patch management across all Windows, Mac, and Linux configuration items, streamlining the entire process from a consolidated platform.
