Schneider Electric has announced its offering of Connected Services enabled by the Cybersecure Remote Connection in collaboration with Claroty.
“Without a cybersecure way to connect, services teams were limited to either providing support from a distance via phone or taking the time and expense to travel onsite,” said Jessica Owen, APAC Connected Services Lead with Schneider Electric. “The joint solution with Claroty provides an avenue for support teams to see and analyze as much information as they would have access to when arriving on-site, but at the speed of our modern digital world.”
The Cybersecure Remote Connection gives customers immediate, direct access to the experts behind Schneider Electric’s Digital Services. For industries like manufacturing, energy generation, and mining, minerals & metals (MMM), prompt resolution of problems translates into millions of dollars captured in production optimization. When problems lead to downtime, even more money is at stake: unplanned downtime costs industrial manufacturers an estimated $50 billion per year (Deloitte).
“Schneider Electric Process Automation is leading the digital space by offering customers a complete portfolio of remote, connected services with this new offering,” said Nick Nindra, APJ Channel Sales Lead at Claroty. “We are proud to enhance this advance with the Claroty Platform, which is purpose-built for the unique operational, administrative, and security needs of industrial networks.” Once activated, the Cybersecure Remote Connection acts as a frictionless, reliable, and highly secure remote access gateway to the OT environment, letting Schneider Electric experts operate remotely. “It’s as if the expert providing support is right there in the control room, and the connection is as quick as making a phone call,” Nindra explains.
Connected Services reduces mean time to repair (MTTR) in a number of ways:
- When an alarm alerts operators to a problem and they call for support, instead of relying on traditional over-the-phone verbal communication methods, customers can activate the Cybersecure Remote Connection, and their Schneider Electric support engineer can commence resolution activities immediately upon logging in.
- Many issues that would have previously required the additional time and expense of travel can now be resolved quickly and efficiently through the Cybersecure Remote Connection’s virtual portal. In cases where site attendance is still required to resolve the issue, the support engineer can arrive at the plant already knowing the full details of the situation and equipped to resolve the matter faster.
- The Cybersecure Remote Connection also enables ongoing system health checks. Experts from Schneider Electric’s Connected Services team can log in as often as a customer wants to run a health check and proactively address issues.